Rules and conditions for using the services
All clients must provide accurate information regarding their hair history, including previous chemical treatments, bleaching, colouring, keratin treatments, relaxers, extensions, and any known allergies.
The final decision regarding the suitability of a treatment remains with the stylist. In some cases, a treatment may be modified or refused if it is considered unsafe for the hair.
Results may vary depending on hair type, previous chemical treatments, hair condition, home care routine, water quality, and environmental factors.
While every effort is made to achieve the best possible result, no specific outcome can be guaranteed.
Clients acknowledge that hair which has been heavily bleached, over-processed, damaged, or chemically treated may not achieve the same results as healthy virgin hair.
The salon is not responsible for pre-existing damage, breakage, or hair conditions that were present before the appointment.
A non-refundable deposit is required to secure all appointments.
Appointments cancelled or rescheduled with less than 48 hours' notice may result in the loss of the deposit.
Deposits may be transferred to a new appointment date if sufficient notice is provided.
Clients may be asked to arrive with clean, dry, and straightened hair depending on their hair type.
Failure to follow the preparation instructions may result in additional charges or cancellation of the appointment.
For best results, clients are advised to use professional sulfate-free shampoos and appropriate aftercare products.
The salon is not responsible for reduced longevity of the treatment due to improper aftercare.
Clients are responsible for informing the salon of any allergies, scalp conditions, medical conditions, pregnancy, or sensitivities before the appointment.
The salon cannot be held liable for allergic reactions where such information was not disclosed.
The salon may take before and after photographs for quality control and marketing purposes.
No photographs will be published without the client's consent.
Due to the nature of professional hair services, refunds are not provided for completed treatments.
If a concern arises, clients must contact the salon within 7 days of the appointment so that the issue can be assessed and, where appropriate, a corrective service may be offered.
Beauty by Victoria Limited shall not be liable for indirect, incidental, or consequential damages arising from the services provided.
By submitting this form and booking an appointment, the client confirms that they have read, understood, and agreed to these Terms and Conditions.